TABLE OF CONTENTS

• Overview of the License Server Portal
• First-Time Login
• Understanding Customers and Customer Types
  • Customer Types
    • End Customer
    • Reseller
  • Customer Properties
  • Create a Customer
  • Create a User
• Viewing License Information
  • Understanding Pools
  • Create License Pool

Overview of the License Server Portal

The ARIA License Server Portal provides resellers with a centralized, streamlined environment for managing all of their customer organizations and the licenses assigned to them. Each customer maintains its own set of users, while resellers retain full visibility and administrative control over license allocation, activation, and lifecycle management.

Through the portal, resellers can easily provision and manage licenses count for each customer. The platform allows resellers to activate licenses directly on a customer’s AZT Local Console.

First-Time Login

ARIA Support will send you a welcome email that you can use to reset your password. Follow the directions below to get started.

1. In the welcome email, select Reset Password. This link will take you to https://license.ariacybersecurity.com/
   
   Note: If you were given credentials instead, go to https://license.ariacybersecurity.com/ and enter the credentials to proceed.
2. On the password reset screen, enter a new password that meets security requirements. Select Change Password.
   
3. You should now be logged in to the license server portal.

Understanding Customers and Customer Types

On the left-hand side, there are two tabs for managing customers and users.

A Customer is an organization that owns and manages licenses. Each customer has their own pools of licenses and devices.

Customer Types

End Customer

A standard customer who uses licenses for their own devices.

Reseller

A customer who can distribute licenses to other customers (sub-customers).

Multi-level structure - you and your clients:

Reseller Company

  ├── Your Pools

  ├── Your Devices

  └── Sub-Customers

      ├── Client A

      │   ├── Their Pools (allocated from your pools)

      │   └── Their Devices

      └── Client B

          ├── Their Pools (allocated from your pools)

          └── Their Devices

Customer Properties

Name - Organization name (must be unique)

Type - End Customer or Reseller

• Cannot be changed after creation

Status - Active or Inactive

• Inactive customers cannot request new licenses
• Existing licenses continue to work

All Customers Can:

• View their pools and available licenses
• Assign licenses to their devices
• Download license files
• View license usage and expiration

Resellers Can Also:

• Create sub-customers
• Allocate licenses to sub-customers
• View all sub-customer activity
• Manage sub-customer users

End Customers Cannot:

• Create sub-customers
• Transfer licenses to other organizations

Create a Customer

Follow the directions below to create a customer.

1. Go to the Customers tab.
2. Select + New Customer.
3. Complete the following fields:
   1. Customer Name
   2. Customer Email (optional): This email is for informational purposes and is not used to create credentials.
   3. Customer Type: End Customer
   4. Internal Notes: Add any notes you would like to have documented for this customer.
4. Select Create Customer.
   

Create a User

Both resellers and users with administrator privileges can create users. Users are responsible for adding AZT Local Console licenses to the standalone endpoints.

1. Go the Users tab.
2. Select + New User.
3. Complete the following fields:
   1. Username
   2. Email Address
   3. First Name
   4. Last Name
   5. Password
   6. Confirm Password
   7. Role: You should assign the Viewer role to users who only need to add licenses. If you would like the user to be able to create other users and manage licenses in the pool, assign the Administrator role.
   8. Customer
4. Confirm the Send welcome email checkbox is selected if you would like to send the user a welcome email.
5. Select Create User.
   
6. The customer will receive an email with their username and temporary password.

Viewing License Information

You can manage license information on the Customer tab by following the directions below.

1. Go to the Customers tab.
2. Next to the customer you would like to manage, select View Details.
   
3. Below is a breakdown of what information is available on each tab.
   1. Overview: This screen includes a high-level view of customer status, profile information, and KPI usage callouts. You can also deactivate the customer account on this page.
   2. Pools: This screen includes how to create and manage license pools. 
   3. Endpoints: This screen is where license requests can be uploaded to register an endpoint. 
   4. Users: This screen is where you can view all the users assigned to a customer. You can also create users from this screen. 
   5. Audit: Audit history for what actions have been taken under this customer's account regarding creating users, updating users, and applying licenses.

Understanding Pools

A Pool is a container of purchased licenses for a specific entitlement. Think of it as a "bucket" of licenses that a customer owns and can distribute to their devices.

An Entitlement is a collection of features that can be licensed together. Entitlements define what capabilities a customer receives when they purchase licenses.

Create License Pool

On the Pool tab under a Customer account, you can create a license pool. Follow the directions below.

1. Select + Create Pool.
2. Complete the following details:
   1. Source Pool: Select the pool you want to move licenses from.
   2. Destination Customer: This is the customer you want to assign licenses to.
   3. Quantity: Number of licenses to transfer.
   4. Destination Pool: You can create a new pool or add to an existing pool.
   5. Pool Name: You can name the pool or let a pool name be auto-generated.
3. Select Transfer Licenses.

Note: If you would like to purchase more license pools, contact the ARIA Sales team separately to create a purchase order.